Behavioural qualities: Reliable Professionalism Confidence Politeness Sensitivity to confidentiality Attention to Detail Administratively accurate Ability to co-ordinate many activities simultaneously in a consistent and service oriented manner Adherence to company and brand values and Systematic Self-confidence ‘Can-do’ attitude Action orientated Business Etiquette Skills / physical competencies: Computer Literacy Skills Time Keeping Skills Listening Skills Interpersonal and Communication Skills Organising and planning skills – (events