I am a professional black female with 7 years of working experience in the field of Information. Technology. The most recent position was a Manager Run level 1/Team leader Service Delivery, responsible for managing and supporting end uses with IT, hardware provision, incident management and request approval at Absa Bank. Previous position held was an IT Project Administrator, Desktop support engineer, Internship and Learnership at Absa Bank. Educational credentials are a National Certificate in Systems Support at an NQF level 5. I'm currently studying Diploma in Information Technology Key competencies are providing exceptional customer service, managing Hardware, and software requests and incidents; Analysing; providing input and feedback, and ensure reliable service through sharing information with others.