I am a creative, business survey and experienced skills development facilitator and former banking (Senior Call Center Operations Manager) with 17 years progressive experience across a broad range of functions, including: Call Center Operations Management, Training and Development, Strategy Development and Soft Skills training. I have proven ability to combine vision and skill with strong business acumen and well-developed project management skills that are complemented by leadership and communication skills to support any project or operational requirement. I am a person who can understand people and help them in their thinking, and practice them. I am skilled at designing interactive processes that gain buy-in and commitment to action plans, and in helping individuals, teams and/or communities build strong and more effective groups through the delivery of facilitation programs and workshops. I also have strong organization, time management, and adaptability skills with good work ethic as well as the ability to build rapport with others to create a favorable team environment.