I am an ambitious and friendly person, I have 12 years working working experience in the banking industry as a quality assessors for call center both inbound and outbound as well as admin and compliants department. I have extensive knowledge of power point and excel reporting,I have experience in call assessment, call script writting, performance coaching, soft skills training. Data sampling, root course analysis, voice of customer by means of creating surveys and checking complaints through clikview system. Collection, early stage, late stage, legal and off balance sheet accounts.