- Optimising resources - getting the best out of people and technology and keeping costs low. This gets done by driving behavioural performance such as sharing best practises, reducing idle time and to enhance the way my team looks for a solution instead of a problem. - Ensuring optimal performance by means of information sharing, ongoing discussions through coaching and mentoring and ultimately mapping said performance. - Building better relationships between clients, customers and the internal departments, influencing effective communication with cleared objectives that is target and solution driven. - Continuous ROI exercises to evaluate effectiveness and streamlining of KPIs. Exploring alternative avenues outside the mainstream as well as to foster growth and an increase in revenue. - Building a competitive team that can celebrate diversity while leveraging individual strengths.