Financial Service Area Management skill Financial Service Management skill Performance Improvement skill People management skill SAP System training skill -CRM, SRS, POS APT, CONTACT SYSTEM and outlook Debtors Administration management skill Time management skill Report writing and problem-solving skill Good communication and interpersonal skill Detail oriented, analytical and accuracy skill Good experience in retail banking environment and multiple banking channels Easy-e compliance representative FIAS, FICA, NCA, Licensing, code of conduct, disclosure obligation for service provider, Record keeping, complains policy and procedure and involvement in proceeding